遇到这种，跟客户好好沟通先，看客户要付多少，你们是否可以帮忙承担一部分？可以采取让客户先测试样品，后期从大货里面扣掉关税。如果客户不同意后期扣除，那也可以使用西联或者paypal或者离岸美金账户付给客户。如果后期客户真的坚决不要，可以先咨询快递公司，是否可以销毁，如果可以销毁最好，如果不能销毁，看退回要支付的总费用多少，然后询问客户是否真的不要样品，然后你安排寄回或者销毁：
1. dear xx, good day. fedex informed us that you had refused the parcel from us because of the customs duty, may i know how much do you need to pay? as you know, all the products need to be charged customs duty if the value over the limit,to be honest, we almost do not have profits on your sample order,but i will try to apply to our boss to help you bear some. looking forward to your early reply. best regards, joseph
2.客户告知关税多少之后，比如你们能承担50%的关税，这样回复: dear xx, thanks for your reply and information. after talking with our boss, the max. amount we can help you to bear is 50% customs duty, it is about xxx usd, is it ok? if ok, how about deducting the part we need to bear in next order? as in china, it is really difficult to send out the us dollar to oversea. but if you prefer us to send the money to you firstly, i will try, i will let you know when i have the solution of sending out the money. waiting for your early email. best regards, joseph
3. 如果客户坚决不付任何关税或者客户要你们承担的部分你们接受不了，这样回复： dear xx, nice to receive your reply. sorry, the part you want us to bear is really a big amount, our boss can not agree, he said we do not earn money on your sample order. so now you really do not want to receive the parcel? pls kindly inform us your final decision within one day. if your final decision is still refusing to receive the parcel, i will arrange to ship it back or destroy it. looking forward to your early reply. best regards, joseph