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跨境电商售前关于运费的客户服务

2025/5/10 19:37:13发布41次查看发布人:taojiyun
当客户一次性购买多件商品时,可能会提出合并运费的要求。这个时候,客户服务人员可以通过修改并发送发货单(invoice)的形式,对客户购买的多件商品只收取一次运费。在发货单发送成功后,可及时告知客户运费已合并,让客户直接通过电子发票进行支付。
sample
q: hello, seller, can the shipping fee be paid together as i've bought several items from you? please. send me just in one package, thanks!
a: hello , dear customer , thanks for your business!
we have combined the shipping already and only charge you the shipping fee once. you can check the invoice i've just sent to you and please make the payment through the invoice directly. please feel free to contact us if vou have any other questions. thanks!
参考译文:
问:你好,卖家,我从你那儿买了好几样东西,能一起付运费吗?麻烦打包成一个包裹,谢谢!
答:
您好,亲爱的客户,谢谢惠顾!
我们已经合并运费,只收取一次费用。请检查一下我刚发给您的发货单。请直接依发货单付款。如果您有任何其他问题,请随时与我们联系。谢谢!
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